Refund Policy

Monthly subscription ($500/month)

You can cancel at any time from the Stripe billing portal linked in your dashboard. On cancellation:

• Billing stops at the end of the current billing period.
• You retain access for the rest of the period you've already paid for.
• We do not pro-rate refunds for partial months.
• If you believe you were billed in error or charged after canceling, email hello@forgehq.trade within 30 days and we'll investigate. Legitimate billing errors are always refunded.

Lifetime purchase ($5,000)

14-day refund window. If you change your mind within 14 calendar days of purchase, email hello@forgehq.trade and we will issue a full refund. No reason required, no questions asked. The refund is processed through Stripe and typically lands in your account within 5-10 business days.

The 14-day window does not require you to have used the product. We trust you to make the call.

After 14 days, refunds are not automatic. Lifetime purchases are non-refundable beyond the 14-day window except in cases where:

• We are unable to deliver the service for an extended period (e.g. permanent shutdown).
• A material breach of these terms occurred on our side.
• You were billed in error.

Discretionary refunds beyond 14 days are reviewed case-by-case. Email us; we read every request.

What is NOT a refund reason

These are not grounds for a refund (because they are entirely under your control or are inherent to trading):

• The bot lost money on your account.
• Backtest results did not match your live results.
• You violated a prop firm rule (DLL, MLL, consistency rule, etc.) while the bot was active.
• You forgot to flip to live mode, or flipped to live mode prematurely.
• You connected the wrong account by accident.
• The market was unfavorable to the strategy during your trial period.
• You changed your mind about trading.

None of these are us failing to deliver the product. The product is the bot + the platform. Whether the bot makes money on a given account in a given window is a function of the market, the account, the user, and statistics.

How to request a refund

Email hello@forgehq.trade with:

• The email address on your Forge account
• The approximate date of purchase
• Whether it's a monthly cancellation or a lifetime refund
• A brief reason (only required for lifetime refunds beyond the 14-day window)

Refunds are processed through Stripe to the original payment method. Allow 5-10 business days for the refund to appear.

Chargebacks

Filing a chargeback without first contacting us is unkind and slow. Email first; we will resolve legitimate complaints faster than a chargeback can be processed. Unwarranted chargebacks (where a refund would have been issued had you asked) may result in account termination and a ban from future purchases.

Contact

Refund questions: hello@forgehq.trade. We respond within 24 hours on weekdays.